1. Can I modify or cancel my order after placing it?
We sincerely apologize, but we cannot guarantee the ability to modify or cancel your order once it has been placed. Adding items to an existing order is not possible. However, if you need to modify or cancel your order, please contact our support team at support@skeloryx.com as soon as possible. Please be advised that no modifications or cancellations can be made after 3 days from the order placement date.
2. What payment methods do you accept?
We accept a variety of payment methods to ensure a convenient shopping experience. These include major credit cards, Apple Pay, Google Pay, and PayPal. This range of options is designed to cater to your preferences.
3. How long does shipping take?
We strive to dispatch all orders as swiftly as possible. Pre-made products will ship within 2-5 business days. Pre-order products will ship within 3-4 weeks. We appreciate your understanding.
4. Do you offer international shipping?
Currently we only ship to North America, but we are actively exploring options to provide this service in the future. Stay tuned for updates as we expand our reach to offer our products worldwide.
5. What is your return policy?
We do not accept returns, but we do offer refunds under certain conditions. Should you wish to initiate a refund, or if your product arrives damaged or defective, please contact us at support@skeloryx.com within 3 days of receipt, and we will provide you with instructions on how to proceed. Please note that refunds must meet certain conditions outlined in these instructions. Refund requests that do not meet this criteria may be refused. We are committed to making things right, all accepted refund requests will be processed within 5-7 business days.
6. Are there any items that cannot be refunded?
Currently, items that are on sale and those that are custom-made cannot be refunded, unless, upon arrival, the product is damaged or defective. Please be aware that this policy is subject to change as we continue to grow and evolve. We appreciate your understanding and encourage you to check back for any updates to our return/refund policy.
7. How do I track my order?
Upon successfully placing your order, you will receive an order confirmation email. Tracking information will be provided to you as soon as it becomes available. Typically, shipping will process quickly as most items are pre-made. We kindly ask for your patience during these initial stages of our business. Your understanding and support are greatly appreciated.
8. What should I do if I receive a defective or wrong item?
If you receive a defective or wrong item, please contact us immediately at support@skeloryx.com. We will promptly email you instructions on how to proceed, including up to a full refund. Our goal is to ensure that you are completely satisfied with your purchase, and we will make every effort to resolve any issues as quickly as possible.
9. Is it safe to use my credit card on your website?
Yes, shopping with us is entirely safe. All transactions on our website are secure and powered by Stripe and PayPal, ensuring your personal and payment information is protected. Additionally, our site is secured with SSL (Secure Socket Layer) technology, providing an extra layer of security for your online purchases.
10. Can I place an order over the phone?
We currently do not accept orders over the phone. All orders should be placed directly through our website, ensuring a secure and streamlined shopping experience. We appreciate your understanding.
11. Do you have a loyalty program?
We are currently in the process of developing a loyalty program to show our appreciation for our most dedicated and loyal shoppers. Our aim is to create a rewarding experience that reflects our gratitude and ensures our early supporters grow with us. While the details are being finalized, you can get started by signing up for our newsletter on our website. This will ensure you’re among the first to know about our loyalty program’s launch and other exclusive offers.
12. How can I contact customer service?
For all customer service inquiries, please do not hesitate to contact us at support@skeloryx.com. Our dedicated team is here to assist you with any questions or concerns you may have.
13. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. We are always looking for ways to enhance your shopping experience and may consider adding this service in the future. Thank you for understanding.
